PROXIMITY SMART SUPPORT
Proximity Smart Support™ is a secure machine level data analytics and remote support system. It provides both remote connection to machines for service-related needs, and dashboards with machine data insights for more effective decision-making. Based on a modular, pre-engineered design, it can be customized to your needs with 3 package options to select from. Maximize efficiency, uptime, and ROI with Proximity Smart Support.
REMOTE SUPPORT
Achieve greater uptime and lower cost of maintenance for your manufacturing line. The Remote Support package of Proximity Smart Support™ can securely connect our experts to your machines in real-time for fast and effective service. Ensure the competitiveness of your manufacturing by equipping it with leading-edge technology.
Remote Support Package Benefits
Provides real-time support and avoids unnecessary site visits
Enables connectivity to equipment PLC, robots, vision systems, and field I/O
Reduces downtime and support costs while maximizing machine health
Improves first-time fix efficiency
Records support sessions for training and development
Enables real-time data analysis, predictive maintenance, and improved operational efficiency
Compatible with equipment by BOS, TrueLight and others
Lineside system designed to support the machine
Our manufacturing processes are confidential. How secure is this system?
- Enterprise-grade Endpoint Detection and Response (EDR) security for comprehensive protection against evolving threats
- 2-Factor Authentication (2FA) for support personnel
- Remote Monitoring and Management (RMM) for proactive monitoring and support
- Principle of Least Privilege (PoLP) methodology
- Patch management: keeps your system up-to-date and fortified against vulnerabilities
- Vigilant software oversight prevents unauthorized or rogue software installations, bolstering system stability
- DVR Hub keeps footage isolated from the Web
- IoT PC with Industrial-grade OS
- DVR Hub for Local Storage of Footage
- Four (4) CCTV Cameras
- Supporting Software and Networking Hardware
- VNC Viewer for HMI Visibility and Access
- CCTV Cameras can be added or removed
- Seamless integration with data analytics packages
DATA ANALYTICS
Leverage real-time intelligence to make informed decisions. Secure and compliant with ISO 27001:2022, the globally recognized standard for information security management systems (ISMS), the Data Analytics packages of Proximity Smart Support™ enable your equipment to excel in both parts production and automated analytics reporting.
Additional security layers are:
- ISO 27017: Focuses on cloud security.
- ISO 27701: Privacy management, GDPR compliance.
- AES-256 Encryption: Military-grade encryption for data protection.
Data Analytics Packages Benefits
Enables remote management and real-time data gathering from a wide range of IoT devices to reduce downtime
Intuitive and customizable user interface that simplifies strategic planning to enhance performance and adaptability
Robust security measures protect data transmission and storage, ensuring compliance with industry standards
Adaptable cloud infrastructure supports scalable solutions, enhancing remote access
In-depth performance analysis for predictive maintenance, supported by a secure SaaS platform
25+ years of expertise in industrial automation for a more robust level of machine data (e.g.: deep fault analytics)
Device compatibility with secure connections, emphasizing comprehensive system connectivity
Scalability and flexibility are highlighted, leveraging cloud capabilities for business growth
Packages
PRODUCTION ANALYTICS
By acquiring the Production package, you are able to examine both production and process metrics that enable you to closely monitor machine and operator through dashboards configured at the system level and for each selected station. Example:
PERFORMANCE ANALYTICS
The Performance package allows you to make more strategic decisions as it displays detailed analysis of rhythm, machine state and faults. Gain access to a timestamped mapping of fault codes to sequence steps for faster automation fault debugging. Example:
We already use a robust production management system. Why should we care about this?
The deeper layer diagnostics from the Data Analytics packages of Proximity Smart Support combine connectivity, real-time data use, and maintenance insights for operational optimization and reduced downtime, enhancing integration with your existing manufacturing systems through API access.
- Data-driven operational insights
- Enhanced security and compliance
- Cloud-based flexibility and accessibility
- Scalable infrastructure
- Advanced IoT integration
- Lightweight data transport protocol MQTT
- Multifactor authentication
- Seamless integration with Remote Support package and quality inspection systems
- Extended warranty
- Custom weekly/monthly reports
- Training packages
GET PROXIMITY SMART SUPPORT INTEGRATED TO YOUR EQUIPMENT
Contact us today for more information, including pricing.