REMOTE
SUPPORT

Simple. Efficient. Reliable. Secure.

The Remote Support platform from Proximity Smart Support™ securely connects experts to your machines in real-time for fast and effective service.

Expert support to our customers everywhere - from anywhere.

Proximity Smart Support's Remote Support platform enables real-time connectivity between our subject matter experts and all aspects of your machines including the PLC, robots, weld or vision systems.

A photo collage illustrating how Remote Support works with 4 elements side-by-side: a laser cell machine, a Proximity Smart Support panel, a frame from footage captured by a Proximity Smart Support camera displaying laser welding in action and a technical expert to provide the necessary support via phone call.

Achieve greater uptime and lower the cost of maintenance for your manufacturing line with Remote Support. Ensure the competitiveness of your manufacturing by equipping it with leading-edge technology.

"My company worked with BOS to create a fully automated production process. This was the first of our facilities that would have material movement be fully automated along with a mixture of manual and automated manufacturing processes mixed in. BOS was able to meet all of our requests and exceed our expectations in several areas. I was most impressed with their Proximity Smart Support - Remote Support platform. BOS set up cameras in automation cells in key areas, communications with the various systems and intuitive PLC programming; this allowed them to assist us when abnormal operation was observed. There were several instances that we had to call BOS for support. BOS support was always prompt in their response. The BOS engineers were extremely helpful in not just pinpointing the problem but in putting solutions in place to prevent further instances from occurring. The Proximity Smart Support system was crucial to keep our plant production running. I would strongly recommend BOS Innovations for any automated cell integrations and their Proximity Smart Support system."

Anthony Mancuso

Controls Engineer

Remote Support Platform Benefits

Provides real-time support and avoids unnecessary site visits

Enables connectivity to equipment PLC, robots, vision systems, and field I/O

Reduces downtime and support costs while maximizing machine health

Improves first-time fix efficiency

Records support sessions for training and development

Enables real-time data analysis, predictive maintenance, and improved operational efficiency

Compatible with equipment by BOS, TrueLight and others

Lineside system designed to support the machine

Our manufacturing processes are confidential. How secure is this system?

Enterprise-grade Endpoint Detection and Response (EDR) security for comprehensive protection against evolving threats
2-Factor Authentication (2FA) for support personnel
Remote Monitoring and Management (RMM) for proactive monitoring and support
Principle of Least Privilege (PoLP) methodology
Patch management: keeps your system up-to-date and fortified against vulnerabilities
Vigilant software oversight prevents unauthorized or rogue software installations, bolstering system stability
NVR Hub keeps footage isolated from the Web

System Features

IoT PC with Industrial-grade OS
NVR Hub for Local Storage of Footage
CCTV Cameras for Automation Playback
Supporting Software and Networking Hardware
VNC Viewer for HMI Visibility and Access

Options

CCTV Cameras can be added or removed
Seamless integration with Proximity Smart Support's Performance Analytics platform

FANUC robot performing laser cutting task, inside view of laser cell. Image captured by Proximity Smart Support system

Image captured from existing Proximity Smart Support™ system

Get in Touch Today!

Fill out the form below to reach out to a Proximity Smart Support™ expert who will assist you with your Remote Support questions.

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REMOTESUPPORT